Momentive - Consumer Credit Counseling Service

2000 Annual Report

Message from the Chairman

Consumer Credit Counseling Service® of Central Indiana experienced many changes and successes during the year 2000. We celebrated our 35th anniversary, and CCCS of CI received the NFCC Pace Award for Excellence for the most improved agency. We were also finalists for two additional awards including Outstanding Counselor recognizing Lora Lu Williams, and Innovative Educational Program for the creation of "A Woman and Her Money" program.

As times changed, so did Consumer Credit Counseling Service® of Central Indiana's technology. In addition to phone counseling and face-to-face counseling, a web site was established which offers on-line counseling. The web site also allows clients to access their accounts to gather and confirm information, and consumers can use the web site to gain information and order brochures and materials. CCCS of CI staff are also able to submit proposals and payments to creditors using an electronic system; therefore, decreasing the amount of time it takes to contact creditors.

Consumer Credit Counseling Service® of Central Indiana continuously strives to reach Central Indiana with various services. One way in which we offer these services is through counseling and educational materials in Spanish. With this service, we are able to reach a new audience who may utilize our services.

CCCS of CI offers services in twenty-five locations throughout Central and Southern Indiana. Some locations are collaborative efforts with other agencies in that area. We were proud to add two new locations this year, Danville and Lebanon, with the goal of better serving the public.

These accomplishments have been possible by Consumer Credit Counseling Service® of Central Indiana because of the dedicated staff and effective partnerships that improve the community.

It has been a pleasure to work with the members of the board and the staff of Consumer Credit Counseling Service® of Central Indiana with the goal of making a difference in Indiana.

Richard King
Chairman, Board of Directors

Mission Statement

Provide the best non-profit community service dedicated to delivering professional consumer credit education, confidential counseling, and debt reduction programs to all segments of the community regardless of ability to pay.

Appreciation for Hard Work

We wish to thank Marcele Everest, Executive Director, for her 14 years of dedicated service to Consumer Credit Counseling Service® of Central Indiana. Under her leadership, a one-office agency with seven employees grew into a staff of 40 operating in 25 locations throughout Central and Southern Indiana. Marcele introduced the agency to technology by obtaining computers that assisted in disbursing over $16 million to creditors. Her visionary posture allowed staff and board to expand educational opportunities, offer housing programs and develop alternative methods of counseling. As Executive Director, she pushed our local office into national exposure, which led the agency to become one of the top 50 agencies in the National Foundation for Credit Counseling. Marcele will be greatly missed, and we wish her well.

Judith Lichtenberg
President, Consumer Credit Counseling Service® of Central Indiana

Board of Directors
President Richard King Indiana State Medical Assoc.		Vice President Laurie Blackburn Sallie Mae
Secretary Michael Mackin Matrix Financial Strategies, Inc.		Treasurer Steven Imler Ent & Imler CPA Group, PC
Members
Jacqueline Blackwell IU School of Education	Linda R. Carmody Better Business Bureau, Inc.	Kimberly A. Green IHFA
Kimberly A. Hannon Dey Laboratories	Hal Levine Eli Lilly & Company	Gary L. Myers Assurance Partners Bank
David Phillipy Olive LLP	Don Spade CSC Credit Services	Mickey J. Walden Lincoln Federal Savings

A Client's Story

Times were rough, and my family and I were having trouble with our money. My husband and I just had our second child, who was born 12 weeks premature, and we were getting behind on our bills. No matter how hard we tried, we were unable to make the minimum payments. Then a friend told me about Consumer Credit Counseling Service® of Central Indiana and we decided to give them a call.

After talking with a certified consumer credit counselor, my husband and I decided to join the Debt Solver Plan. CCCS of CI talked with my creditors and worked out a debt repayment plan which lowered the interest rates and consolidated our bills into one monthly payment. We still have to manage our money carefully, but at least we are able to pay our bills on time.

I am glad my husband and I went to Consumer Credit Counseling Service® of Central Indiana for assistance. We are caught up on our payments, and the phone calls from creditors have stopped. Sometimes unexpected circumstances occur that you can't financially plan for, but I am glad CCCS of CI was there to help my family and me. We are now planning for the future which includes our own home and our child's college education.

2000 Client Data
Client Profile
Average Age	38
Marital Status
Married	36%
Single	46%
Seperated, Divorced, Widowed	17%
Average yearly income (gross)	$31,092
Average outstanding debt	$36,338
Average debt on DSP	$15,740
Average number of DSP creditors	8
% of clients who are buying/own home	46%

Highlights from 2000

Celebrated thirty-fifth year in business
Won 2000 Pace Award for Excellence for the Phoenix Award for the most improved agency.
Created web site at www.cccsmidwest.org.
Increased number of active Debt Solver Plan (DSP) clients by 3.0% to 4,469.
Opened offices in Danville and Lebanon.
Returned $17.1 million to creditors, an increase of 3.2% from 1999.
Conducted presentations to 36,078 participants, an increase of 48.7% from 1999.
Expanded service so clients can access their account via the web.
Translated brochures into Spanish.
Began online counseling to better serve our clientele.
Began using an electronic system to send client data to creditors.
Participated in 15 major events, such as health fairs, employee fairs, homebuyer fairs, open houses, and trade schools, with over 30,900 participants.
Conducted six first-time homebuyer workshops for 199 participants.
Sponsored "Money Talks" on WISH-TV, a series of educational messages about money management and the wise use of credit.

Support for Education CCCS of CI has been helping individuals repair their financial situation since 1965. As we enter the 21st century, we want to increase our level of commitment to the community by reducing the number of individuals for debt repayment. Through educational initiatives, we hope people will learn to be fiscally responsible and avoid the issues associated with the bad use of credit and debt. To expand educational opportunities, financial support is required. In the year 2000, the annual appeal campaign brought in $3,377 and sponsorships totaled $6,200. These funds were used to enhance our educational materials and conduct workshops. Sponsorship opportunities such as The Road Home and Money Management Workshops are just the beginning. In 2001, we want to broaden our horizon and share our expertise with more people than ever before. We hope you can support CCCS of CI through sponsorships, so that we may offer even more programs to our community. We thank you for your continued support and commitment and hope that you will help us expand our educational programs in the future. Debt and bankruptcy are issues that trickle into the community and affect everyone. A community that helps itself is a community worth living in. Hal Levine Chair, Resource Development Committee
2000 Donations
Ameriana Bank	Bank One, Indiana
Better Business Bureau, Inc.	Richard Bird
Joe R. Bitner	Laurie S. Blackburn
Jacqueline Blackwell	Boone Co. Family Services
Dan C. Brown	Central Indiana Community Foundation
Collection Associates, Inc.	CSC Credit Services, Inc.
Christine S. Downall	David L. Dunlap
Mark & Rochelle B. Effron	Efroymson Fund
Leslie Elrod-Suttle	Marcele Everest
Fannie Mae Indiana Partnership Office	FifthThird Bank
Robert French	Frisch & Associates
Hamilton Co. United Way	Hancock Co. Library
Hendricks Co. Hospital	Henry C. Smither Roofing Co., Inc.
Angela Kay Herrmann	Hooper, Galliher & Tucker P.C.
Indiana Housing Finance Authority	Jessica White Associates
Johnson Co. Senior Services	Key Bank
Karis Klassen	Hal Levine
Judith Lichtenberg	Louise Litwach
Barbara P. McGinity	Morgan Co. Public Library
Mortgage Credit Services	Shane Muir
National Bank of Indianapolis	National City Bank
Mary Jane Norman	David Palmieri
David A. Phillipy	Rubin & Levin
Shelby Co. Parks and Recreation	Malokia Steele
Stacy Stuber	Lori A. Turner
Union Federal Savings Bank	Unleavened Bread
Waterfield Financial Corp.	Women's Fund of Central Indiana

Education Highlights In 2000, CCCS of CI developed a program designed to help women understand their unique financial needs. The program, "A Woman and Her Money," outlined the different stages in a woman's life and the financial needs and challenges for each. "A Woman and Her Money" was a Presidential Finalist for the NFCC Pace Award for Excellence in the Innovative Education Program Category. The agency also had an information booth at 15 major events around the state including Black Expo and Fannie Mae Homebuyer Fair, which allowed us to educate over 30,000 people about money management, using credit wisely, and buying a home. The most requested topics for presentations continued to be budgeting and credit problems. In 1999, total attendance for educational presentations was 18,500. In 2000, attendance rose to 36,078.

2000 Financial Statement*
Revenue
Creditor Service Fee	$1,489,733
Client Reimbursements	$539,153
Other Income	$63,445
TOTAL	$2,092,331

Operating Expenses	($2,107,766)
Other Income, Expenses, Adjustments	($26,748)
Net Income (Loss)	($42,183)
*Unaudited figure

Counseling Sites
Anderson (765) 640-0119	Bedford Hoosier Uplands (800) 827-2219 Also serving Mitchell, Paoli, Salem & Shoals	Bloomington (812) 333-6083
Columbus (812) 372-1015	Connersville (888) 711-7227	Covington Community Action Program (765) 793-4881
Crawfordsville Community Action Program (765) 362-4096	Danville (888) 711-7227	Greensburg (812) 662-6458
Greenwood (317) 865-4979	Indianapolis (317) 266-1300	Jasper Tri-Cap (812) 482-2233
Lebanon Ohio Valley Opportunities, Inc. (765) 482-6396	Madison (812) 752-3146	Marion Affordable Housing Corp. of Marion (765) 664-5194
Muncie (765) 284-7154	New Castle (765) 533-6390	Noblesville (317) 776-3480
Scottsburg Ohio Valley Opportunities, Inc. (812) 752-3146	Seymour (812) 532-3760	Terre Haute (812) 232-1803

Consumer Credit Counseling Service® of Central Indiana, Inc. is a non-profit community service delivering professional consumer credit and home ownership education, confidential counseling and debt repayment programs. CCCSCI is an accredited member of the National Foundation for Credit Counseling (NFCC).